Support
Contact us
The fastest way to reach us is in the app: go to Profile → Contact support to message our team directly and see our replies as soon as we send them.
You can also email us at contact@beamlinesystems.com, including if you don't have the app installed. We typically respond within 1–2 business days.
Common questions
An airtime or data gift didn't arrive — what do I do?
Delivery is normally instant. If a gift shows as failed or hasn't arrived after a few minutes, you're not charged for it — a failed delivery is automatically refunded to your original payment method. Contact us with the recipient's number and roughly when you sent it if you'd like us to look into it.
How do I get a refund?
A gift that fails to deliver is refunded automatically — no request needed. For any other refund request, contact us with the date, amount, and recipient, and we'll take a look.
How do I cancel a recurring monthly send?
Open the app and go to Profile → Recurring sends, then cancel the one you want to stop. It takes effect immediately — you won't be charged again for it.
How do I change my phone number or email?
You can update your name, email, and phone number directly from your Profile in the app.
How do I delete my account?
Go to Profile → Delete my account. After you confirm your password, deletion is immediate and your personal information is removed from our active systems — see our Privacy Policy for details on what's retained and why.
Is my payment information safe?
Yes — your card details are collected and processed directly by Stripe, our payment processor. Beamline never stores your full card number.
Report a security issue
If you've found a security vulnerability, please email contact@beamlinesystems.com with details rather than filing it publicly, and we'll respond promptly.