Support

Delivery is normally instant. If a gift shows as failed or hasn't arrived after a few minutes, you're not charged for it — a failed delivery is automatically refunded to your original payment method. Contact us with the recipient's number and roughly when you sent it if you'd like us to look into it.

A gift that fails to deliver is refunded automatically — no request needed. On a Family Plan, if one person's top-up fails, only that person's share is refunded and the rest of the plan still goes through. For any other refund request, contact us with the date, amount, and recipient, and we'll take a look.

For a Family Plan, open the app and go to Bundles → My plans, where you can pause, resume, or cancel it and add or remove people. For a single recurring send, go to Profile → Recurring sends and cancel the one you want to stop. Both take effect immediately — you won't be charged again.

You can update your name, email, and phone number directly from your Profile in the app. A new phone number is confirmed by text code, and a new email address by a confirmation link, so nobody else can move your account.

Go to Profile → Delete my account. After you confirm your password, deletion is immediate and your personal information is removed from our active systems — see our Privacy Policy for details on what's retained and why.

Yes — your card details are collected and processed directly by Stripe, our payment processor. Beamline never stores your full card number.

Not yet. In-app calling is built but not switched on in the released app, so it isn't something you can use today. Right now Beamline covers airtime, mobile data bundles, Family Plans, and Ethiopia travel eSIMs.